ITIL (Information Technologie Infrastructure Library) is a framework for IT service management.
Back in the early 80s no one truly understood IT service management (ITSM). It was clear that it was a concept that needed to be explored. A UK government initiative was instigated and ITIL© was born. Over the years, ITIL has evolved and, arguably, is now the most widely adopted approach in ITSM. It is globally recognized as the best-practice framework. ITILís universal appeal is that it continues to provide a set of processes and procedures that are efficient, reliable and adaptable to organizations of all sizes, enabling them to improve their own service provision. ITIL is not a panacea to all problems. It is, however, a tried and tested approach that has been proven to work.
Why is ITIL so succesfull?
ITIL embraces a practical approach to service management do what works. And what works is adapting a common framework of practices that unite all areas of IT service provision towards a single aim that of delivering value to the business. Service management is a set of specialized organizational capabilities for providing value to customers in the form of services.
First Certified ITIL Master
The first certified ITIL master in the Netherlands is Job ten Hagen. Job is the only certified ITIL Master in the Netherlands so far.
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